Hello everybody,
This is our first message here, we are a small company from Spain making an intensive use of this tool. We would like to know how to promote the development of changes in Mantis in order to support its use as a tool for an IT department.
I'm a little bit lost in the general bugtracker, so I haven't found any bug related to this. are there any?
We have some money ready to support the developing of this issues, but we are new to the system and we don't really know well how to proceed.
Can you help us on what step would be the next to take? Thanks!
What we would like to see in Mantis are some fields added to the "Notes" that you write for each bug. These would be:
- Delivery Note number
- City (if needed to go to another city)
- Kilometres done
- Start time/ End time (or time lapsed)
There would be another issue: to add the delivery of items to a client, related to the "Notes". There would be fields for:
- Quantity
- Our code
- Serial number
- Description
Feature request: use for IT support
Moderators: Developer, Contributor
Re: Feature request: use for IT support
There is some experimental code floating around to add custom fields to objects other than bugs. Please contact me offline to discuss integrating it.ecocomputer wrote:Hello everybody,
We have some money ready to support the developing of this issues, but we are new to the system and we don't really know well how to proceed.
Can you help us on what step would be the next to take? Thanks!
... Glenn
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- Posts: 2
- Joined: 15 Sep 2006, 11:31
Hello Narcissus,
The main problem we find with Custom Fields is that we need the new fields related to each Note, not just related to the bug.
For instance, for a client we create a bug named "installation of PC". There would be several items delivered in different times (say "PC and screen", and tomorrow we deliver the "Keyboard" because we forgot it the first time). So we need new fields for *each* note we add, not just for the whole bug.
It happens just the same with the other fields (City, kilometres, etc.)
Thanks!
The main problem we find with Custom Fields is that we need the new fields related to each Note, not just related to the bug.
For instance, for a client we create a bug named "installation of PC". There would be several items delivered in different times (say "PC and screen", and tomorrow we deliver the "Keyboard" because we forgot it the first time). So we need new fields for *each* note we add, not just for the whole bug.
It happens just the same with the other fields (City, kilometres, etc.)
Thanks!