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mantisbt:mantisbt_survey [2013/04/07 17:03]
rombert
mantisbt:mantisbt_survey [2018/05/04 07:55] (current)
anonymous ↷ Links adapted because of a move operation
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 ====== User survey ====== ====== User survey ======
  
-Draft for now, gathering input. 
  
-===== Platform =====+[[.admin:​surveys]]
  
-Most of these apply to administrator users only.+===== Candidate survey questions ​ =====
  
-  - What Operating System do you run MantisBT on? +Final draft, pending setup in the surveys applications.
-  - What Database server do you run MantisBT on? +
-  - What Web server do you run MantisBT on? +
-  - How many active users are there in your MantisBT instance? +
-  - How many bugs do you have in your MantisBT instance?  +
-  - What plugins do you have installed in your MantisBT instance? +
-  - Do you run MantisBT on your own server or on a hosted instance?+
  
-===== Demographics =====+References:
  
-  ​- Age +  ​* [[https://​wiki.mozilla.org/​Bugzilla:​Survey|Bugzilla survey 2008 ]] 
-  ​- Country  +  ​* [[https://​git.wiki.kernel.org/​index.php/​GitSurvey2012|Git ​User'​s ​survey 2012]]
-  - How do you currently use MantisBT +
-    - User ( I interact with MantisBT'​s ​web interface ) +
-    - System administrator ( I administer the server running the application ) +
-    - Developer ( I contribute code to MantisBT or MantisBT plugins )+
  
-===== Current status =====+It's interesting that the Bugzilla survey was aimed at a small number of organisations using MantisBT, rather than its direct users. Something to consider for us as well - perhaps by having two different surveys - organisations versus end-users.
  
-  ​- Do you currently use MantisBT?+ 
 +==== User role ==== 
 + 
 +  ​How to you usually use MantisBT: 
 +    - I am a MantisBT user - I report/edit bugs 
 +    - I am a MantisBT administrator - I set up projects, categories, users etc 
 +    - I am a MantisBT system administrator - I manage at least a MantisBT installation on a server 
 +    - I am a MantisBT developer - I contribute to the MantisBT core or to a plugin 
 +  - [all] Country  
 + 
 + 
 +==== Platform ==== 
 + 
 +  - [administrator] What Operating System do you run MantisBT on? (+ version) 
 +  - [administrator] What Database server do you run MantisBT on? (+ version) 
 +  - [administrator] What Web server do you run MantisBT on? (+ version) 
 +  - [administrator] Which PHP version do you use? 
 +  - [administrator] Which file upload method do you use? (DISK, DATABASE or FTP) 
 +  - [administrator] Which login method do you use? (MD5, LDAP, BASIC_AUTH, HTTP_AUTH, PLAIN, CRYPT, CRYPT_FULL_SALT) 
 +  - [administrator] How many projects are there in your MantisBT instance? 
 +  - [administrator] How many active users are there in your MantisBT instance? 
 +  - [administrator] How many bugs* do you have in your MantisBT instance? ​ ==> hopefully not too many but if you do please report them on our bugtracker [link] ;-) joke aside, this should be reworded, at least use the word '​issues'​ instead of bugs  
 +  - [administrator] What plugins do you have installed in your MantisBT instance? 
 +  - [administrator] Do you run MantisBT on your own server or on a hosted instance? 
 + 
 +==== Current status ==== 
 + 
 +  - [all] Do you currently use MantisBT?
     - If not, why not and which tools are you using now?      - If not, why not and which tools are you using now? 
  
-  - Which version of MantisBT are you running? +  - [all] Which version of MantisBT are you running? 
-  - How would you rank MantisBT in terms of {usability, performance,​ look and feel,​documentation}?​ +  - [all] How would you rank MantisBT in terms of {usability, performance,​ look and feel,​documentation}?​
-  - Which of the following features do you use and how often ( matrix - rows are features, columns are numbered 1-5, were 5 means most often)? +
-     - Roadmap page +
-     - Changelog page +
-     - Notifications +
-     - etc  ( we really need a good selection here )+
  
-===== Future ​=====+==== Future ====
  
-   - What would be the things that you would change or improve substantially in MantisBT?+   ​- ​[all] What would be three things that you would change or improve substantially in MantisBT? ​Should allow users to type in suggestions,​ perhaps link to [[feature_candidates]]
      - we might consider having some initial options here and also a large free text field ( should restrict checkboxes to 3 )      - we might consider having some initial options here and also a large free text field ( should restrict checkboxes to 3 )
      - Better look and feel      - Better look and feel
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      - Diff-style email notifications      - Diff-style email notifications
  
-   ​- ​How important is it to you that MantisBT continues to function without the need to enable Javascript?​ +   ​- ​[all] I would continue using Mantis ​if it would function ​only on recent ​versions of modern browsers ​currently ​IE 8+, latest ​Firefox/​Chrome/​Safari ). Moving to more modern browsers also involves a more streamlined and modern UI. 
-   - Would you continue using future version of MantisBT ​if it would work only on modern ​versions of Browsers ​e.g. IE 9+, Latest ​Firefox/​Chrome/​Safari/​Opera? ​)+ 
 + 
 +===== Contributions,​ comments =====
  
-     +   [developer] ​Have you ever tried to contribute to MantisBT?
-===== Contributions ===== +
-   +
-   - Have you ever tried to contribute to MantisBT?+
      - If yes, were you successful?      - If yes, were you successful?
      - If no, why      - If no, why
        - lack of {skill,​time,​interest}        - lack of {skill,​time,​interest}
        - barrier of contribution to high {missing documentation,​ code hard to understand, no support from developers}        - barrier of contribution to high {missing documentation,​ code hard to understand, no support from developers}
 +    - [all] Mobility related question - tablet/​phone usage? MantisTouch vs. other apps?​(vboctor)
 +    - [all] What form factor? (vboctor)
 +      - Small Screen (Phone or iPod)
 +      - Tablet (iPad, Kindle Fire, Galaxy Tab, etc)
 +      - Desktop
 +      - Other    ​
 +    - [all] Demographics - should we ask about the field of the company using MantisBT? e.g. IT, Hospitality,​ Financial, Insurance, etc? (vboctor)
 +    - [all] Do you interact with MantisBT using a custom-built client - SOAP API? (vboctor)
 +    - [all] How did you know about MantisBT? (vboctor)
 +      - Used it in previous jobs
 +      - Search engine
 +      - Social networks (e.g. Twitter)
 +      - Word of mouth
 +      - Seen it used by others
 +      - Read a review or a blog post
 +      - Through my hosting company
 +      - Featured on some site (e.g. Sourceforge)
 +      - Others
 +   - [all] General feedback and suggestions for MantisBT? (vboctor)
 +   - [all] Optional: contact e-mail (dregad)
 +   - [all] I am interested in becoming a member of the core dev team - [we might as well seize the opportunity to try and draw in some fresh forces] (dregad) ; I would reformulate as _I am interested in helping MantisBT improve_ and them giving a list of options, like documentation,​ code, support in forums etc
mantisbt/mantisbt_survey.1365368616.txt.gz · Last modified: 2013/04/08 06:44 (external edit)