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mantisbt:mantisbt_survey

This is an old revision of the document!


User survey

Candidate survey questions

Draft for now, gathering input.

References:

It's interesting that the Bugzilla survey was aimed at a small number of organisations using MantisBT, rather than its direct users. Something to consider for us as well - perhaps by having two different surveys - organisations versus end-users.

Platform

Most of these apply to administrator users only.

  1. What Operating System do you run MantisBT on? (+ version)
  2. What Database server do you run MantisBT on? (+ version)
  3. What Web server do you run MantisBT on? (+ version)
  4. Which PHP version do you use?
  5. Which file upload method do you use? (DISK, DATABASE or FTP)
  6. Which login method do you use? (MD5, LDAP, BASIC_AUTH, HTTP_AUTH, PLAIN, CRYPT, CRYPT_FULL_SALT)
  7. How many projects are there in your MantisBT instance?
  8. How many active users are there in your MantisBT instance?
  9. How many bugs* do you have in your MantisBT instance? =⇒ hopefully not too many but if you do please report them on our bugtracker [link] ;-) joke aside, this should be reworded, at least use the word 'issues' instead of bugs
  10. What plugins do you have installed in your MantisBT instance?
  11. Do you run MantisBT on your own server or on a hosted instance?

Demographics

  1. Age
  2. Country
  3. How do you currently use MantisBT
    1. User ( I interact with MantisBT's web interface )
    2. System administrator ( I administer the server running the application )
    3. Developer ( I contribute code to MantisBT or MantisBT plugins )

Current status

  1. Do you currently use MantisBT?
    1. If not, why not and which tools are you using now?
  1. Which version of MantisBT are you running?
  2. How would you rank MantisBT in terms of {usability, performance, look and feel,documentation}?
  3. Which of the following features do you use and how often ( matrix - rows are features, columns are numbered 1-5, were 5 means most often)?
    1. Roadmap page
    2. Changelog page
    3. Notifications
    4. etc ( we really need a good selection here )

Future

  1. What would be the things that you would change or improve substantially in MantisBT?
    1. we might consider having some initial options here and also a large free text field ( should restrict checkboxes to 3 )
    2. Better look and feel
    3. Keyboard shortcuts for navigation and other common actions
    4. Extended reporting capabilities
    5. Ability to download and install plugins from the administration interface
    6. Better performance
    7. Better support for other database engines ( which ? )
    8. Ability to vote for issues
    9. Ability to preview attachments inline ( videos, images )
    10. Wysiwyg (or alternative structured text like Markdown ) editor
    11. Diff-style email notifications
  1. How important is it to you that MantisBT continues to function without the need to enable Javascript?
  2. Would you continue using future version of MantisBT if it would work only on modern versions of Browsers ( e.g. IE 9+, Latest Firefox/Chrome/Safari/Opera? )

Contributions, comments

  1. Have you ever tried to contribute to MantisBT?
    1. If yes, were you successful?
    2. If no, why
      1. lack of {skill,time,interest}
      2. barrier of contribution to high {missing documentation, code hard to understand, no support from developers}
    3. Age? I think we should probably drop this question (vboctor) agreed (dregad)
    4. We should ask about the number of projects? similar to issues and users (vboctor)
    5. Javascript - the question about javascript should really put out two alternatives “support for disabled javascript” vs. “modern ajax UI”. (vboctor)
    6. Browsers - Should we switch the question to ask about browser / versions that people use or they require support for? I believe we should draw a line in the sand on what browsers we should support based on building blocks like jQuery that we will start taking heavier dependencies on. (vboctor)
    7. Mobility related question - tablet/phone usage? MantisTouch vs. other apps? (vboctor)
    8. Demographics - should we ask about the field of the company using MantisBT? e.g. IT, Hospitality, Financial, Insurance, etc? (vboctor)
    9. Should we have a question about usage of the SOAP API? (vboctor)
    10. How did you know about MantisBT? (vboctor)
      1. Used it in previous jobs
      2. Search engine
      3. Social networks (e.g. Twitter)
      4. Word of mouth
      5. Seen it used by others
      6. Read a review or a blog post
      7. Through my hosting company
      8. Featured on some site (e.g. Sourceforge)
      9. Others
  2. What form factor? (vboctor)
    1. Small Screen (Phone or iPod)
    2. Tablet (iPad, Kindle Fire, Galaxy Tab, etc)
    3. Desktop
    4. Other
  3. General feedback and suggestions for MantisBT? (vboctor)
  4. What would be your top 3 feature requests? (vboctor) - should we do this rather than providing a list?
  5. Optional: contact e-mail (dregad)
  6. I am interested in becoming a member of the core dev team - [we might as well seize the opportunity to try and draw in some fresh forces] (dregad)
mantisbt/mantisbt_survey.1367528006.txt.gz · Last modified: 2013/06/05 16:16 (external edit)