Author: Rolf Kleef
When using Mantis as a management tool, for example for SLA's (Service Level Agreements), a user (often a project manager) needs to be able to create more types of reports.
As a project manager, I want to create a report of all issues over the last month/quarter/year So that I can send this to my client as report on our SLA
The report should provide statistics per severity, and offer a list of all issues, including self-defined fields (title, reporter, summary, …).
Example: send the full list of issues to a client, so that they can review it, and see where input from their side is still needed. After review, all resolved tickets can be closed.
As a project manager, I want to create a report on response and resolution times So that I can send this to my client as report on our SLA
This will need some further discussion on how to measure those times. The response time could be the amount of time the issue has been “New”, but the resolution time is more complex. For instance, waiting for essential input from a client may not be counted in the resolution time.
Also, the reporting should be done per severity, or focus on response/resolution times not being within agreed boundaries (this would need to be a new user story).
As a project manager, I want to have an overview of issues and deadlines So that I can take action in time on issues that may be problematic
This partly is discussed in the Due Date Requirements. Maybe together with estimated efforts (current “projection” field?). It would be nice to also group this by assignee, as a step towards workload reporting.